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Find clear answers about Globilise, from getting started and managing projects to rates, invoicing, teams, and more.

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Getting Started

Clients & Rates

Projects & Tasks

Invoicing & Business

Security & Support

Can I update my account and business information after signup?

Yes. You can update your account and business information as your details change, helping keep your client, project, and billing records accurate.

Can I manage my profile and contact information from Globilise?

Yes. You can maintain your relevant profile and contact information within your Globilise account.

Can I use Globilise on different devices?

Yes. Globilise is a web-based platform, so you can access your account from supported devices using a compatible web browser and an internet connection.

Can I store detailed information about my clients?

Yes. Globilise allows you to maintain client records with relevant business and contact information that can be used when managing projects, services, rates, and invoices.

Can I maintain different services for different clients?

Yes. You can manage the services applicable to each client and use the appropriate service when creating projects and tasks.

Can I add a service that is not available in the standard list?

Yes. If the service you need is not available in the standard list, you can use the Other Language Service option to add the required service.

Can I define different units for different services?

Yes. Services can be associated with the appropriate unit, helping you manage pricing and billing according to how the service is measured.

What happens if a client does not have a rate for a particular service?

If a required rate is not available in the client's rate card, Globilise can indicate that a rate needs to be added before pricing can be applied to that service.

Can I add or update a client's rates later?

Yes. Client rates can be added or updated whenever your pricing agreements change.

Can I maintain different rates for different language combinations?

Yes. Where applicable, rates can be maintained based on language combinations, services, units, or other supported pricing criteria.

Can I create multiple projects for the same client?

Yes. You can create and manage multiple projects for the same client while keeping each project's information organized separately.

Can a project contain multiple services or tasks?

Yes. A project can include multiple services and tasks, allowing larger assignments to be divided into manageable pieces of work.

Can I assign tasks to another user or linguist?

Yes. Business-oriented functionality can allow tasks to be assigned to appropriate users or linguists, depending on the features and permissions available in your plan.

Can I set different deadlines for projects and tasks?

Yes. Project and task deadlines can be managed separately, allowing you to track both overall project deadlines and individual task due dates.

Can I identify overdue projects or tasks?

Yes. Project and task status and deadline information can help you identify work that has passed its due date

Can I keep project-related files in Globilise?

Yes. Globilise provides file-management functionality to help keep relevant files organized with your translation work.

Can files be associated with specific projects or work?

Yes. Relevant files can be associated with the applicable project or operational record, making them easier to locate when needed.

Can I customize invoice information?

Globilise allows invoice information to be prepared using the client, project, service, and billing details maintained in the platform. Available options depend on the invoicing functionality included in your plan.

Can I see which invoices are outstanding?

Yes. Invoice status allows you to identify invoices that have been issued but have not yet been marked as paid.

Can I identify overdue invoices?

Yes. Invoice due dates and payment status help you identify overdue invoices and keep track of outstanding receivables.

Can I manage invoices for different clients?

Yes. You can manage invoices for multiple clients while keeping their respective billing information organized separately.

Can multiple people use Globilise for the same business?

Yes. Business-oriented plans can support multiple users within the same business account, subject to the user limits and features of the selected plan.

Can different users have different responsibilities?

Yes. Where supported by the selected plan, user access and responsibilities can be managed according to the available roles and permissions.

Can I use Globilise as my translation business grows?

Yes. Globilise is designed to support growing translation businesses as they manage more clients, projects, tasks, and users.

How does Globilise protect my account?

Globilise uses account authentication and security measures designed to help protect your account and operational information.

Can other Globilise users see my business information?

No. Access to business information is controlled through the account structure, users, and permissions applicable to your Globilise plan.

How is my personal information handled?

Globilise handles personal information in accordance with its Privacy Policy and applicable laws and regulations.

Can I request closure of my Globilise account?

Yes. You can contact Globilise support to request account closure and receive information about the applicable account and data-handling procedures.

What should I do if I encounter an error?

If an issue persists after refreshing the page or signing in again, contact Globilise support with the relevant error message and details of what you were trying to do.

How can I contact Globilise support?

You can contact the Globilise support team through the support or contact channels provided on the Globilise website.

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